L E A D E R S P E A K
- Praveen Kumar
Head – E-Commerce & Modern Trade, RSPL Group
Quick commerce isn’t just growing: it is exploding at 10X the pace of traditional retail, now commanding a $10 billion market with over 100% year-on-year growth. But this isn’t a story about technology alone; it is about a fundamental shift in how every generation in India shops.
In my own millennial household, quick commerce has woven itself into the fabric of daily life across three generations. When my mom needs her medicines, my wife and I order them instantly, no more pharmacy runs. Last week, she asked me to buy footwear online, something unthinkable just two years ago for a Gen X parent who once swore by physical stores. My wife regularly orders gifts for her baby boomer grandmother, who, surprisingly, actively pushes her to “order that online, beta.” This cross-generational adoption isn’t unique to us; it’s India’s new normal.
The numbers validate what we’re witnessing at home: 27 million monthly users, representing one-fourth of India’s online shoppers, with leading brands seeing 20–30% of digital sales through this channel. Gen Z and Millennials together form 400 million consumers, twice the entire US population, and we are digital natives who expect instant gratification. Meanwhile, 76% smartphone penetration by 2030 means even Gen X and baby boomers are joining through their children and grandchildren, creating a multiplier effect in every household.
Quick commerce has moved from “nice-to-have” to “default mode” for everyday needs across groceries, beauty, and personal care. It’s not replacing retail; it’s rewriting the rules of convenience across every age cohort in ways that feel personal, immediate, and indispensable.






